FREQUENTLY ASKED QUESTIONS

What material is appropriate for EMPATHY?
How can I subscribe/signoff?
How do you control your EMPATHY mail?
What about INTERPER hotline subscriptions?
What is EMPATHY/INTERPERSONAL hotline? Whom is it for?

When is it appropriate to ask for help or make requests?

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What material is appropriate for EMPATHY?

Send messages or articles to the EMPATHY@COLSTATE.EDU address.

Questions, introductions, problems, requests, public responses, summaries of private responses, announcements, reviews, comments, debates, reports of recent research (yours or others), news from professional groups, teaching tips, testing items, and suggestions about instructional aids: videos, exercises, and handouts. Personal comments should be sent privately to the person.

When in doubt, send your article. The list is moderated, so contributors and readers are protected. The moderator reserves the right to reject articles or to ask that articles be revised before the article is posted. Submitted articles may be edited.

When sending a message or article to EMPATHY, please provide the following information for the header:

From: your name <e-mail address>
Organization: institutional affiliation or geographic location
Subject: title or topic

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How can I subscribe/signoff?

A person wishing to join EMPATHY should send the command SUB EMPATHY YourFirstName YourLastName to LISTSERV@LISTSERV.UGA.EDU

Example: SUB EMPATHY Elwood Murray

For regular internet subscriptions, you can leave EMPATHY by sending the command SIGNOFF EMPATHY (commands go in the message field, LISTSERV ignores the subject line) to LISTSERV@LISTSERV.UGA.EDU

If your e-mail address has changed since you subscribed to EMPATHY, you will need to write the moderators asking them to manually remove you from the list. Explain very briefly what happened, and state your old e-mail address. Otherwise a moderator will direct you to this web page for instructions. It is easier for you to signoff than it is for a moderator to delete your address, and of course it is better form for you to use the automatic commands to control your e-mail.

If you subscribed to EMPATHY through COMSERVE's Interper hotline, you will need to follow the instructions for signing off hotlines available at the CIOS website.

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How do you control your EMPATHY mail?

EMPATHY'S LISTSERV program, which distributes our mail, gives EMPATHY subscribers four options:

MAIL You get the mail article-by-article as posted.
DIGEST Once a day, you get one package of the articles with a table of contents.
NOMAIL You get nothing. Good option when you go on vacation.
INDEX You get an index of articles posted each day with complicated instructions on how to download the articles you want. Ugh! Perhaps a good option for vacation, too. You get the topics, but you will certainly want to change back to MAIL or DIGEST option when you get back.

To change your mail option send LISTSERV@LISTSERV.UGA.EDU the command SET EMPATHY DIGEST (or whatever option you select). The command goes on the first line of the message field; the LISTSERV program ignores the subject line.

If your e-mail address has changed since you subscribed to EMPATHY, you will need to write the moderators asking them to manually remove your old address from the list. (You will need to subscribe to EMPATHY again, so you can control your list e-mail with these four options). Explain very briefly that your address changed and state your old e-mail address. Otherwise a moderator will direct you to this web page for instructions. It is easier for you to subscribe or signoff than it is for a moderator to add or delete your address, and of course it is better form for you to use the automatic commands to control your e-mail.

If you subscribed to EMPATHY through COMSERVE's Interper hotline, you will need to follow the instructions for signing off hotlines available at the CIOS website. It is our understanding that hotlines do not offer a digest option.


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What about INTERPER hotline subscriptions?

CIOS/COMSERVE repost EMPATHY on its INTERPER hotline. If you receive EMPATHY via CIOS/COMSERV you can receive up-to-date instruction when you send the command HELP to COMSERVE@CIOS.ORG

CIOS/COMSERVE's URL is http://www.cios.org/

CIOS/COMSERVE is housed at University at Albany (SUNY). This service is one of the oldest (1986) and best academic applications of the Internet.


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What is EMPATHY/INTERPERSONAL hotline? Whom is it for?

EMPATHY/Interper is a moderated e-mailing list for consultants, scholars, and teachers who are interested in small group and interpersonal communication. Student readers and contributions are not excluded. Teachers, please do not give students assignments to send e-mail to the EMPATHY/INTERPERSONAL hotline. Graduate student teachers, beginning professors, and community college teachers are especially welcomed.


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When is it appropriate to ask for help or make requests?

Definitely, yes. We don't require you to be a member of the list and we don't require elaborate messages. The most frequent weakness in "request messages" is the lack of clarification. The following suggestions help us understand your request. 

1. We normally expect our contributors to identify their institution or geographic location, e.g., Columbus St U or Columbus, GA, USA. When making a request it probably helps if you identify your position, e.g., graduate student studying social psychology, or communication professor.

2. How is the requested information going to be used? As you can imagine, college professors and professional consultants are more willing to share information with a colleague who has a well-thought out project as opposed to serving as a research assistant for a student who is looking for shortcuts to finish an assignment.  A very brief description of your project is all that is expected.

3. If you have identified key articles or books, mentioning 1-3 items would serve to simulate sharing. 

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