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Caring communication: Strategies and skills for health professionals. Hauck, Y. and Hussey, T. (1997). Edith Cowan University, Australia February 1997. http://cleo.murdoch.edu.au/asu/pubs/tlf/tlf97/hauc144.html
Authors abstract: Over the last 15 years, the teaching of professional interpersonal communication skills has become well established within the curriculum for most health professionals. Recognition is thereby given to the significance of interpersonal communication skills in professional practice. One of the challenges in teaching and learning in this area of skill is the recognition and analysis of examples of both good and bad practice. A multimedia package to assist in the teaching of communication skills has been developed to provide a number of such examples. Caring Communication: Strategies and Skills for Health Professionals consists of a video and workbook. The package consists of 33 vignettes in health care settings. These vignettes depict skills or groups of skills, illustrate negative and dysfunctional communication behaviours and, through the print materials, raise issues and topics for discussion, reading and further learning. The materials can be used by individual students and by both small and large groups with or without a facilitator. All the scenarios are simulated. In the vignettes, some of the characters are portrayed by professional actors and some by health professionals. The vignettes concentrate on skills and behaviours related to listening, dealing with conflict, empathy, questioning, interviewing, and communication roadblocks. Vignettes are grouped together to provide a focus. The grouped vignettes are titled Listening, Conflict, Sensitivity, The Interview and Roadblocks. During this teaching demonstration, participants will view two vignettes which focus upon listening skills and the use of empathy. They will then be invited to contribute to a group activity from the workbook designed to encourage analysis and discussion of the communication behaviours portrayed in the video. |
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