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Managing interpersonal conflict by W. A. Donohue & R. Kolt. Publisher: Newbury Park, CA: Sage. Charles G. Morris, U of Michigan, annotation: A practical guide to deciding whether to confront conlfict, planning how to deal with conflict, and negotiating differences in goals and power. Includes a flowchart for conflict management. Lots of interesting real-life examples, self-test questionnaires, and exercises. |
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