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Getting Disputes Resolved : Designing Systems to Cut the Costs of Conflict by William Ury, Jeanne M. Brett, Stephen B . Goldberg Format: Paperback Reviews Booknews, Inc., April 1, 1989 Explains how to diagnose and correct problems in an existing dispute resolution system as well as create and implement a new system where one does not exist. Presents an in-depth case study of a prolonged labor-management conflict. Annotation copyright Book News, Inc. Portland, Or. |
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