Brinkman and Kirschner's Dealing with people you can't stand

A nonacademic book which might be useful as supplementary material

Brinkman, Rick, & Kirschner, Rick (1994). Dealing with people you can’t stand: How to bring out the best in people at their worst. New York, McGraw-Hill. (199 pages)

The authors are "holistic physicians whose specialty is the mental and emotional aspects of healing and wellness." The book contains no references or bibliography. The basis of their claims are not described or otherwise documented. Their credibility is established by citing the number of books and tapes they have sold, and by listing important corporate clients.
The book contains dozens of delightful cartoons by T. Taylor. According to the authors, the ten most unwanted list includes: The Tank, The Sniper, The Grenade, The Know-It-All, The Think-They-Know-It-All, The Yes Person, The Maybe Person, The No Person, and The Whiner. The book contains clear writing and plenty of advice.

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